SSA No-Match Letters

June 28, 2018

If you receive a no-match letter from the Social Security Administration, stay calm and carry on.

OK, so getting any sort of notification from a federal agency can be a bit disconcerting. If you receive a no-match letter from the Social Security Administration (SSA), there’s no need to panic. Mismatched information can result from a simple input or administrative error. Receiving a letter may be disturbing, but it is not an automatic assumption that you’ve done something wrong.

What should you do?

  1. Check the no-match information against your personnel records.
  2. Ask the employee to confirm the name and SSN in your records.
  3. Have the employee contact the SSA (888-327-1176) to correct or update the record.
  4. Follow-up with the employee to be sure they have contacted the SSA.
  5. Submit corrections to the SSA.

Be sure you follow the same procedure with every employee who is affected by a no-match letter to avoid any perception of discrimination.

Each month PaySmart verifies employees’ SSNs so we can complete employees’ W-2s, saving you additional processing costs and helping employees avoid uncredited earnings. If there is a no-match situation, we will be in touch with you. Regardless of whether you hear from us or from the SSA, it’s very smart to address these situations!