If you receive a no-match letter from the Social Security Administration, stay calm and carry on.
OK, so getting any sort of notification from a federal agency can be a bit disconcerting. If you receive a no-match letter from the Social Security Administration (SSA), there’s no need to panic. Mismatched information can result from a simple input or administrative error. Receiving a letter may be disturbing, but it is not an automatic assumption that you’ve done something wrong.
What should you do?
- Check the no-match information against your personnel records.
- Ask the employee to confirm the name and SSN in your records.
- Have the employee contact the SSA (888-327-1176) to correct or update the record.
- Follow-up with the employee to be sure they have contacted the SSA.
- Submit corrections to the SSA.
Be sure you follow the same procedure with every employee who is affected by a no-match letter to avoid any perception of discrimination.
Each month PaySmart verifies employees’ SSNs so we can complete employees’ W-2s, saving you additional processing costs and helping employees avoid uncredited earnings. If there is a no-match situation, we will be in touch with you. Regardless of whether you hear from us or from the SSA, it’s very smart to address these situations!